Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Authorization Required
All returns require prior approval from our support team. Returns sent without a return authorization will not be accepted and may be refused upon arrival.

Return Shipping Costs
Customers are responsible for all return shipping costs. Approved returns must be sent to our designated return warehouse located in Germany, Europe. Depending on the customer's location, return shipping may be considered an international shipment and may involve international shipping costs, customs fees, duties, taxes, or carrier surcharges. All such costs are the sole responsibility of the customer and will not be reimbursed.

By placing an order, the customer acknowledges and agrees that return shipping costs are the responsibility of the customer and that approved returns must be shipped to our designated return warehouse in Germany.

To start a return, you can contact us at tryvenma@outlook.com.
If your return is accepted, we’ll send you the return instructions and the address of our return warehouse in Europe, Germany. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tryvenma@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products, special orders, personalized items, and personal care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have at your own return shipping cost, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that customers are responsible for the return shipping costs. Approved returns must be sent to our designated return warehouse in Europe, Germany. Depending on your location, this may include international return shipping fees, customs fees, duties, taxes, or carrier surcharges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Original shipping fees and return shipping costs are not refundable unless required by applicable law. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tryvenma@outlook.com.